Privacy Policy
What this policy covers
We, Resort Municipality of Whistler, take our privacy obligations seriously and we’ve created this privacy policy to explain how we treat your personal information collected on this website. Personal information is information we hold which is identifiable as being about you.
Our collection, use and disclosure of your personal information is regulated by the Personal Information Protection and Electronic Documents Act (Canada), or similar privacy legislation applicable in your Province, as amended from time to time. You can find more information about your privacy rights at the web site of the Office of the Privacy Commissioner of Canada (OPC), http://www.priv.gc.ca.
The software platform this website runs on and associated technology operations are provided by Social Pin Point. Click this link for the Privacy Policy governing their service.
What personal information we collect
Profile Information
We collect information from you when you register to use this site. This includes your email address and additional demographic information as provided by you on the registration form.
Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.
Engagement Information
The content you create as part of your interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here.
Usage Information
We collect information about your usage of the site, such as pages visited, documents downloaded, etc.
How we use the information we collect
We collect this information in order to:
analyse and interpret it to help meet our objectives and obligations;
communicate information to you about engagement opportunities, events and other initiatives; and
respond to enquiries and otherwise engage with stakeholders.
External links
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and we suggest you review the privacy policies of those websites before using them.
Security
While no online service is completely secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take all reasonable measures to do so.
Requesting access or correcting your personal information
Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:
to access your personal data and to rectify any inaccuracies within that personal data;
to request for the erasure of your personal data residing with us;
to request your personal data in portable, machine-readable format; and
to withdraw your consent to our processing of their personal data.
If you wish to contact us to with a request relating to personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information.
In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
Contact Us
For further information about our privacy policy and related information practices, or to access or correct your personal information, or make a complaint, please contact us on communications@whistler.ca
Terms of Use
Terms of Use
This Site (defined below) is offered by [Engage Whistler] for use by individuals who are invited by Resort Municipality of Whistler to use the Site. Social Pin Point Canada Ltd (“SPP,” or “we”), operates and hosts the Site for the benefit of Resort Municipality of Whistler.
Resort Municipality of Whistler and SPP welcome you to Resort Municipality of Whistler’s community engagement portal at https://engage.whistler.ca (the “Site”). While all of the questions, surveys, forums, discussions, and other Content (defined below) on the Site is provided and controlled by the Resort Municipality of Whistler or other individuals invited by the Resort Municipality of Whistler to use the Site, SPP owns and operates the technology and intellectual property rights that power the Site. On the Site, you will be able to engage and communicate with Resort Municipality of Whistler and other interested parties.
These Terms of Use (“TOU”) contain important terms and conditions that describe your rights and obligations and describe how you can use the Site. Please read these terms of use carefully. You are offered access and use of the Site only on the terms and conditions set forth in this TOU. By accessing and using the Site, and regardless of whether you register on the Site, you agree to the TOU.
GENERAL TERMS
CONTENT
- When we use the term “Content,” we mean any information, data, music, sound files, photographs, graphics, images, videos, articles, or other content accessible on the site. Content is provided by Resort Municipality of Whistler and other users of the Site. SPP does not create, upload or provide any Content you see on the Site. Any Content that you provide or upload to the Site is “Your Content.” As between you and SPP, you own Your Content. Resort Municipality of Whistler may have additional rights to use Your Content. SPP (a) makes no, and hereby disclaims all, representations or warranties about the Content, and (b) is not responsible for the substance, accuracy, completeness, appropriateness, or legality of Content.
- You have no expectation that your Content will be published on the Site.
- You also acknowledge and agree that we and our designated agents have the right (but not the obligation), in our sole discretion, to review and monitor Content on the Site, including Your Content, and we may remove or refuse to post, in our sole discretion, any Content, including if it violates our Moderation Rules (see below). In some cases, Resort Municipality of Whistler has the right to review and approve Content before it is included on the Site. Note that neither we nor Resort Municipality of Whistler edit your Content.
- “Linked Content” is any content, materials, or website other than the Site that you may directly visit through a link found on the Site. The Site may contain links to Linked Content. SPP does not endorse or assume any responsibility for any such Linked Content, or any information, materials, products, or services found or offered on or through Linked Content. If you access Linked Content from the Site, you do so at your own risk, and you understand that these Terms of Use and the SPPs Privacy Policy do not apply to your use of such Linked Content. You expressly release SPP from any and all liability arising from your use of any Linked Content, the Site, or Content.
- When you access and use this site, information submitted by you will belong to the data controller (Resort Municipality of Whistler). This information may include personal data (e.g. your name, age, contact details etc.). SPP's role is to process this data on behalf of the data controller. Processing means (among other things): ensuring this website runs properly, that your data is securely stored and is available to the controller so that they can effectively manage the site and your input."
REGISTRATION
- You may be required to register before accessing or contributing content to the Site, or before accessing certain features or functions on the Site. In the event you need to register, this Section 3 applies to you. To register for an account on the Site, you must be the older of: (a) 14 years and (b) the age required by law where you live to form a binding contract with SPP. When you register, you will: (i) submit only true, accurate, current and complete information about yourself as prompted by the Site's registration procedure (the “Registration Data”); and (ii) maintain and regularly update the Registration Data to keep it true, accurate, current and complete.
- If you provide any information that is untrue, inaccurate, not current or incomplete, or Resort Municipality of Whistler suspect that you have provided such information, your account may be suspended or terminated.
- After you complete the user registration process at the Site, you will receive a user password and account name to access the Site. You: (i) are fully responsible for maintaining the confidentiality of your password and account; (ii) are fully responsible for all activities that occur under your password or account; (iii) must immediately notify SPP if you are aware or suspect any unauthorized use of your password or account or any other breach of security; and (iv) must create no more than one user account at the Site.
- We, or our agents, may require access to your user account to respond to service or technical issues.
- Resort Municipality of Whistler may communicate with you through your user account by sending messages, newsletters, and other information.
TERMINATION
- SPP may, in its sole discretion or at the direction of Resort Municipality of Whistler, and with or without notice to you, for any reason, terminate your password, account or use of the Site (or any part), and remove and delete any Content within the Site, including Your Content, for any reason. For example, if you repeatedly post content that violates the site moderation rules your account may be suspended or terminated.
- You agree that SPP may in its sole discretion and at any time discontinue providing the Site, or any part, to you with or without notice, and without liability to you or any third parties.
PRIVACY POLICY
Use of the Site by you, including our collection of Registration Data and other personal information about you, is subject to our Privacy Policy, which governs how SPP and Resort Municipality of Whistler use your personal information. For more information, please see our full privacy policy here.
USER CONDUCT
You understand and agree that:
- all Content is the sole responsibility of the person who made the Content available, and you are solely liable and responsible for Your Content;
- you are prohibited from advertising or offering to sell or buy any goods or services on the Site.
You shall
- post Content that: (a) infringes any patent, trade mark, trade secret, copyright or other proprietary rights of any party; (b) violates applicable law or is illegal; or (c) violates any third-party’s right, including right to privacy;
- transmit Content that is or includes unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," surveys, contests or any other form of solicitation;
- transmit Content that contains software viruses, trojan horses, worms, time bombs, cancelbots or any other computer code, files or programs designed to or that may interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
- transmit Content that harms minors in any way;
- impersonate any person or entity, including without limitation a Social Pin Point representative or another user of the Site, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- create a false identity for the purpose of misleading others as to your identity or the originator of a message;
- interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;
- you must evaluate, and bear all risks associated with the use of any Content, including any reliance on the accuracy, completeness, appropriateness, or usefulness of such Content.
- Your Content will be seen by Resort Municipality of Whistler and may be made publicly available on the Site or elsewhere. Additionally, even if Your Content is not made public or available to third parties on the Site, Your Content may be subject to applicable open records laws.
- You agree to and shall comply with our moderation rules for the Site, which can be found at https://engage.whistler.ca/moderation (“Moderation Rules”)
- The Site gives you the opportunity to engage and communicate with third-parties, including the Resort Municipality of Whistler. You acknowledge and agree that your communications with Resort Municipality of Whistler and any third-parties via the Site are solely between you and Resort Municipality of Whistler and the relevant third parties.
MODIFICATIONS AND DISCONTINUANCE
Both SPP and Resort Municipality of Whistler reserve the right at any time and from time to time to modify or discontinue access to the Site (or any part), with or without notice, temporarily or permanently without liability to you or to any third party.
ISSUES
If you encounter issues with the Site, believe you see Content that violates these TOU, or have questions about the Site, please contact the Resort Municipality of Whistler at communications@whistler.ca.
Terms Specific to Social Pin Point
DISCLAIMERS
SPP offers the Site and Content to you on an “as-is” and “as available” basis without warranty of any kind. SPP makes no representation or warranty that the Site will be uninterrupted, timely, secure, or error free. To the fullest extent allowed by applicable law, SPP expressly disclaims all warranties of any kind arising from or related to the site or content, whether express or implied, including without limitation all implied warranties of merchantability, fitness for a particular purpose, title and noninfringement.
INDEMNITY AND RELEASE
You shall indemnify and hold SPP, and its subsidiaries, affiliates, officers, agents, and other partners, and employees harmless from, and at SPP’s request, defend any or all of the foregoing against, any claim, cause of action, proceeding or demand and all related costs, expenses, damages, and other liabilities, including reasonable legal fees, related to or arising out of: (a) Your Content; (b) your interactions or relationship with Resort Municipality of Whistler; and (c) your violation of any other's rights or applicable law.
SPP’S PROPRIETARY RIGHTS
SPP hosts this site for Resort Municipality of Whistler and will not use any data you post to the site for anything other than benchmarking, using de-identified data, and reporting to the client unless that data is publicly available. We do not sell lists of user details to third parties. However, we do need the rights to share the data with Resort Municipality of Whistler and occasionally to assist in it’s analysis. Resort Municipality of Whistler needs the rights to use the data as it needs to in order to properly listen to the community and to carry out it’s business. The clause below facilitates this.
- You acknowledge and agree that:
- the Site and any necessary software and technology used in connection with the Site, including but not limited to the software known as Engagement HQ™, contain proprietary and confidential information protected by applicable intellectual property and other laws, and all of the foregoing is owed by SPP; and
- the Content presented to you via the Site or via third parties may be protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
- You hereby grant SPP a nonexclusive, perpetual, irrevocable, royalty-free, paid-up right and license to: (a) use your name or user/screen name and Your Content for SPP’s business purposes, including to provide the Site to the Resort Municipality of Whistler.; and (b) sublicense your Content to Resort Municipality of Whistler for its business purposes. SPP only uses content for the purpose of benchmarking, use of deidentified data and providing reports to Resort Municipality of Whistler. We do not sell lists of user details to third parties.
- The SOCIAL PIN POINT trademark, and other logos and product and service names used by the SPP, are trademarks of the SPP. You will not display or use the Social Pin Point Marks in any manner without our prior permission.
COPYRIGHT
- When using the Site you may provide Content to the Site. You retain your rights to your Content.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS SPP, ON BEHALF OF OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS (“RELEASED PARTIES”), EXCLUDE AND DISCLAIM LIABILITY FOR ANY LOSSES AND EXPENSES OF WHATEVER NATURE AND HOWSOEVER ARISING INCLUDING, WITHOUT LIMITATION, ANY INDIRECT, GENERAL, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES; LOSS OF USE; LOSS OF DATA; LOSS CAUSED BY A VIRUS; LOSS OF INCOME OR PROFIT; LOSS OF OR DAMAGE TO PROPERTY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE. YOU ASSUME TOTAL RESPONSIBILITY FOR ESTABLISHING SUCH PROCEDURES FOR DATA BACK UP AND VIRUS CHECKING AS YOU CONSIDER NECESSARY. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER BASIS. THE AGGREGATE LIABILITY OF THE RELEASED PARTIES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED TEN DOLLARS (CAD 10.00). Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages.
CHANGES
SPP may change the TOU from time to time without prior notice to you, (though we will alert Resort Municipality of Whistler to the change) and we will indicate there is an updated TOU by posting it to the Site. Your sole and exclusive remedy, if you do not agree to the modified TOU will be to cease all access and use of the Site.
GENERAL INFORMATION
- The TOU and SPP’s Privacy Policy constitute the entire agreement between you and SPP, and governs your use of the Site, superseding any prior agreements between you and SPP.
- Our failure to exercise or enforce any right or provision of the TOU must not be treated as a waiver of the right or provision.
- If any provision of the TOU is found by a court of competent jurisdiction to be invalid, then such provision is deemed deleted, but the court should try to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TOU shall remain in full force and effect.
- Your rights and obligations under the TOU are personal and may not be assigned or dealt with in any way without our permission, and which may be withheld in our absolute discretion.
- Headings in the TOU are for convenience only and do not affect interpretation.
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